The life-saving potential of a Telephone CPR program is stronger than any other clinical intervention.

“Bystander CPR rates are highest in communities where public safety answering points (PSAPs), or dispatch centers, provide telephone CPR (T-CPR) instructions.”

~ Michael Christopher Kurz, MD, MS-HES, FACEP, FAHA,Chair of American Heart Association T-CPR task-force

Resuscitation Quality Improvement for Telecommunicators: Setting a new standard in dispatcher-assisted telephone CPR programs.

RQI-T is a blended educational and quality improvement program designed to help dispatch centers improve survival from cardiac arrest.

  • Learning Management: Evidence-based, engaging curriculum designed to encourage learner retention
  • Analytics and Quality Improvement: On-going analytics and feedback on real 911 calls
  • Implementation and Support: Program guidance and best practice recommendations

Telephone CPR Scorecard

The Telephone CPR Scorecard represents a sample of questions featured in the self-directed Cardiac Arrest System Assessment. Take the complete assessment by clicking the button below.

  1. Does your Telephone CPR program use a formal protocol to identify cardiac arrest and provide CPR instructions?
  2. Do dispatchers in your PSAP receive ongoing training on Telephone CPR?
  3. Does your system have specific performance standards for telephone CPR? (For example: Time interval to arrest recognition and time interval to start of chest compressions
  4. Does your system coordinate between EMS and dispatch to recognize when cardiac arrest events were not identified by dispatch?

Want to learn more about RQI-T?